Frequently Asked Questions

About e-couch

e-couch is an online, self-directed training program which provides interactive self-help and evidence-based information to help users to understand and manage symptoms associated with common mental health issues.

Currently, the e-couch for Social Anxiety program is available, with programs soon to be added for General Anxiety & Worry, Depression, Bereavement & Loss, and Divorce & Separation. This e-couch program is an updated version of one part of the 'old' e-couch program (ecouch.anu.edu.au ). In the future all parts of the original program will be available as new programs.

The e-couch for Social Anxiety program provides information about social anxiety - the intense anxiety that some people experience in social or performance situations. It also teaches a range of evidence-based approaches which might help you to manage your symptoms and improve your life.

The program is like a brief, interactive self-help book, which you can log back in to at any time to learn more skills or to add to your workbooks.

If you or someone else is feeling suicidal, you should seek immediate help. There are people and services who can help. See Emergency help for more information.

Note that e-couch is not appropriate for crisis help.

Currently, the e-couch for Social Anxiety program is available, with programs soon to be added for General Anxiety & Worry, Depression, Bereavement & Loss, and Divorce & Separation.

e-couch for Social Anxiety consists of an information module and five interactive toolkit modules which teach different evidence-based approaches to help manage symptoms of social anxiety.

You can complete the modules in any order. However, we recommend that you complete the information module first before taking a look at the exposure practice module. You will then have the opportunity to decide whether to continue with exposure practice or you may prefer to explore the different toolkit modules.

Each module is brief (particularly the attention practice and social skills training modules), however you are encouraged to revisit modules once you have tried the techniques and to add entries to your diaries in your workbook.

Currently, the e-couch for Social Anxiety program is available, with programs soon to be added for General Anxiety & Worry, Depression, Bereavement & Loss, and Divorce & Separation.

The e-couch for Social Anxiety program provides information and teaches evidence-based skills to help people who are experiencing mild to moderate social anxiety symptoms. If your symptoms are distressing or limiting we suggest that you seek the advice of a GP, mental health professional, psychologist or a specialist medical practitioner to check out your mental health status.

Click here to take a brief Social Phobia Screener quiz for feedback about whether the e-couch for Social Anxiety program may be helpful for you.

The e-couch program content is suitable for users aged 16 years or older. However, the e-couch Terms of Use require that users from the USA and Canada are aged 18 years or older.

The e-couch program modules have been evaluated by research groups around the world.

The e-couch for Social Anxiety program has been studied in a large randomised controlled trial with self-selected community users in England. This trial showed a small but statistically significant improvement in social anxiety symptoms. You can access the research paper here: Powell J, Williams V, Atherton H, et al. Effectiveness and Cost-Effectiveness of a Self-Guided Internet Intervention for Social Anxiety Symptoms in a General Population Sample: Randomized Controlled Trial. J Med Internet Res 2020;22(1) :e16804 .

A previous, smaller study also found that the e-couch for Social Anxiety program resulted in a significant reduction of symptoms in participants with social anxiety (Bowler JO, Mackintosh B, Dunn BD, et al. A comparison of cognitive bias modification for interpretation and computerized cognitive behavior therapy: effects on anxiety, depression, attentional control, and interpretive bias. J Consult Clin Psychol. 2012;80(6):1021-33.)

e-couch was originally developed and evaluated over 10 years by researchers at the Australian National University - the same team that developed the well-known moodgym program for depression and anxiety . The principal authors of the content were Professor Kathy Griffiths, Georgia Tayler and Professor Helen Christensen.

The development and delivery of e-couch is now undertaken by e-hub Health – an ANU spin-off company managed by the senior members of the original team. e-hub Health is committed to the ongoing development of quality resources which make a measurable impact in the wellbeing of users.

The information provided throughout e-couch is intended for information and skill development purposes only. e-couch is not a substitute for seeking diagnosis and treatment from a qualified person.

Always consult a medical practitioner or mental health professional if you require a diagnosis or treatment for anxiety, depression or other mental disorders. One reason this is important is that sometimes symptoms are caused by physical illness or certain medications and a doctor can check these out.

Persons under age 18 with social anxiety symptoms should speak to their parents about seeking professional help for their anxiety.

Currently, only the e-couch for Social Anxiety program is available on this new platform, with programs soon to be added for General Anxiety & Worry, Depression, Bereavement & Loss, and Divorce & Separation.

Yes. All information that you enter into the e-couch program (answers to quizzes, exercises, workbooks and diaries) is kept confidential and eHub Health is under a legal obligation to protect the integrity of your personal information.

Please see our privacy policy for detailed information.

eHub Health understands the importance of keeping your personal information secure, and is under a legal obligation to protect the integrity of your personal information.

Please see our privacy policy for detailed information.

eHub Health welcomes independent research on the use of e-couch with specific population groups or settings.

We encourage researchers to contact the e-couch support team to discuss the requirements of your research.

Subscriptions and payments

To purchase a subscription: Register an account or log in with your previously registered account. If there is no active subscription associated with your user account, you will be provided with the option to purchase a subscription.

To purchase a subscription: Register an account or log in with your previously registered account. If there is no active subscription associated with your user account, you will be provided with the option to purchase a subscription.

You can make the payment for subscription via a credit card or PayPal. Online payments are procesesd through Paddle (see Paddle’s privacy policy here ). Once your payment has been processed Paddle will email you a receipt for the purchase (including any sales taxes). Note that eHub Health does not collect or store your credit card details.

Subscription payments are processed through Paddle (see Paddle’s privacy policy here ). The charge for your payment will appear on your statement as "PAD*MOODGYM".

No. We never automatically charge for subscription renewals. Rather if your subscription expires, when you next log in you will have the opportunity to purchase a renewal if you wish.

Please contact the e-couch support team for assistance.

User accounts

To access e-couch you will need to register an account. If you have already registered an account you can log into the program with your email address and password.

Note: If you have an account on the 'old' version of e-couch (ecouch.anu.edu.au ) you will not be able to register an account with this 'new' e-couch program using the same email address. You will need to either use a different email address, or contact the e-couch support team if you would like to delete your old account.

To register an account you will need to agree to the Terms of Use and Privacy Policy, and enter your email address and a password.

Note: If you have an account on the 'old' version of e-couch (ecouch.anu.edu.au ) you will not be able to register an account with this 'new' e-couch program using the same email address. You will need to either use a different email address, or contact the e-couch support team if you would like to delete your old account.

If you have issues registering a user account, please contact the e-couch support team for assistance.

If your details aren't working and you have set secret questions, you can reset your password using your email address.

Please note that as per our privacy policy, accounts which have not been accessed for more than 2 years may be deleted.

Note that if you registered your account on the old version of e-couch (ecouch.anu.edu.au ), those details will not work with the 'new' e-couch program. You will need to register a new account on this 'new' e-couch program.

If you are having trouble logging in with your e-couch for Social Anxiety account details, please contact the e-couch support team for assistance.

To delete your account, log into e-couch and go to 'My account' on the top right of your screen. Here you will see an option to delete your account.

This e-couch program is an updated version of one part of the 'old' e-couch program (ecouch.anu.edu.au ). In the future all parts of the original program will be available as new programs.

If you registered with the 'old' program, unfortunately those account details will not currently enable you to log in with this e-couch program. In addition, if your email address is associated with an account on the original e-couch (ecouch.anu.edu.au ) you will not be able to register a new account with this email address. You will need to either use a different email address, or contact the e-couch support team if you would like to delete your old account.

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